Question 1

What is your response time in London?

Accepted Answer

Call 020 33 55 70 40 with your postcode and details of the damage. We will confirm current availability and discuss the next steps. Attendance depends on location, access and the work required.

Question 2

Can you support my insurance claim?

Accepted Answer

We can provide information about the damage and proposed restoration work for you to discuss with your insurer or loss adjuster. Cover, authorisation and payment depend on your policy and insurer.

Question 3

Can you help with odours after fire or water damage?

Accepted Answer

We offer soot cleaning, smoke odour treatment and restoration cleaning after water damage. We assess the source of the odour and affected materials before discussing suitable treatment and expected results.

Question 4

Can you stay in your home while restoration work is underway?

Accepted Answer

It depends on the type and severity of the damage. If your home has fire, smoke, water or structural damage, we will assess the site and tell you whether it is safe to stay. If it is not, we will guide you on the next steps and help you protect your property while work continues.

Question 5

What information should I provide when I contact you?

Accepted Answer

Please tell us your postcode, what happened, when the damage occurred and which rooms or materials are affected. Let us know about access restrictions and any assessment already completed by the emergency services or your insurer.

Question 6

How long does property restoration take?

Accepted Answer

The timescale depends on the extent of the damage, affected materials, moisture levels, access and the repairs required. After assessing the property, we can discuss the proposed work and an estimated timescale.

Question 7

Can you restore furniture and personal belongings?

Accepted Answer

We can assess affected furniture and belongings and discuss cleaning, restoration and storage options. What can be recovered depends on the materials and the type and extent of the damage.

Question 8

Do you cover areas outside central London?

Accepted Answer

Yes. We cover all London boroughs and many surrounding areas. Share your postcode when you contact us and we’ll confirm availability.

Fire & Smoke Damage Restoration in London

Our Comprehensive Services

Step-by-Step Restoration Journey

Why London Trusts Us

Areas We Serve

Urgent Fire Recovery?

Fire Restoration: Frequently Asked Questions